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FAQ

I’m not a beauty professional, can I shop these product for myself?
If you are not a beauty professional and you are wanting to purchase products from our site, please visit My Salon Time NZ. This is a site for retails purchase only.
How long will it take my order to arrive?
For all information on the delivery of your order, please view our shipping policy page.
What payment methods do you accept?
We currently accept the following payment methods:
  • ZipPay
  • Afterpay
  • Apple Pay
  • Google Pay
  • Amex
  • PayPal
  • Visa
  • Mastercard
What is your return policy?
For all information regarding returns and cancellations, please view our returns policy page.
I am a distributor, can I stock your products in my store/s?
Yes. For all distribution enquiries, please contact our customer service team at info@professionalsalonbrands.co.nz or call us on 099843300.
Why can’t I see pricing?
Pricing is reserved for our beauty profession customers
How can I qualify for a Professional Account?
Professional Accounts are available for qualified beauty industry professionals and students. We do require you to provide proof of your credentials. This can be in the form of any of the below:
  • Your professional website
  • Social Media Pages/Handle
  • Certificate of Completion/Qualification
  • Student Id or Acceptance Letter
Do you have a store I can visit and shop from?
Yes. We have a showroom located at: 5B Miro Place Albany Auckland 0632 New Zealand Open Monday – Friday 8:30am – 4:30pm.
Are you working in the industry?
Create an account here to have access to thousands of the best products in beauty.
Do you offer pick up options?
Yes. Pick up is available from our showroom: 5B Miro Place Albany Auckland 0632 New Zealand